Your safety is our top priority.
Of the many window treatments we have created for homes, some may present a safety hazard for young children. Although we are not aware of any entanglements or injuries involving these products, we are voluntarily recalling these products by providing free retrofit kits designed to fix this critical issue.
To learn more and order a free retrofit kit, call us at 1-800-845-8637. We’re available Monday–Friday, 8:30 a.m.–5 p.m. ET.
This voluntary recall affects certain cellular shades, roller shades, soft horizontal shades, and Roman-style solar shades (see FAQ for additional details). We have recalled these products in cooperation with the U.S. Consumer Product Safety Commission (CPSC).
Call our hotline at 1-800-845-8637 to receive a free retrofit kit designed for your window treatment.
FREQUENTLY ASKED QUESTIONS
What is being recalled?
This recall involves four types of window coverings:
Why are the products being recalled?
Roller, Cellular and Soft Horizontal Subject Products: Strangulation can occur if the shade’s continuous loop pull cord or bead chain is not attached to the wall with a tension device and a child’s neck becomes entangled in the free-standing loop.
Roman Subject Product: Strangulation can occur if a child places his/her neck between the exposed inner cord and the fabric on the backside of the shade or when a child pulls the cord out and wraps it around his/her neck.
When were the recalled products sold/distributed?
The Cellular Subject Product was sold/distributed from August 2014 through February 2015
The Roller Subject Product was sold/distributed from September 2010 through September 2013.
The Soft Horizontal Subject Product was sold/distributed from July 2010 through March 2012.
The Roman Subject Product was sold/distributed from September 2010 through July 2013.
How many units are being recalled?
Carra is voluntarily recalling approximately 1,249 cellular shades, 55,321 roller shades, 751 soft horizontal shades and 458 Roman shades in the U.S.
Have there been any reported injuries?
Carra is not aware of any reported incidents of entanglement or injury associated with the Subject Products.
How are you notifying customers?
Carra is directly contacting customers who it believes purchased the recalled window coverings and asking them to participate in the voluntary recall.
How can I participate in the voluntary recall?
Cellular, Roller and Soft Horizontal Subject Products: If you are still using the recalled cellular, roller, or soft horizontal window shade and have not already installed a hold down device, please contact Carra at (800) 845-8637 from 8:30 a.m. to 5:00 p.m. ET Monday through Friday to request to receive a kit that will contain a hold down device that can be added to the existing loop cord, as well as mounting hardware and installation instructions.
Roman Subject Product: If you are still using the recalled Roman style solar shade, please contact Carra at (800) 845-8637 from 8:30 a.m. to 5:00 p.m. ET Monday through Friday to request to receive a kit that will contain hooks that can be used in place of the inner cord.
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